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seattle social media

Seattle News and Social Media

As part of an on-going research study I’ve been monitoring and comparing all sorts of different media sources ranging from public television, stock markets, and local Seattle news.

One of the interesting examples I can share for the local community happens to be the local news scene, an interesting mixture of news and syndication channels that covers multiple television channel partners, dozens of new personalities, hot topics, and both real-world and online syndication channels.

To help connect this with the ‘big picture’ I’m going to work through some of the bullet points I’m researching. This article will open up some “food for thought” and I’ll discuss some of the significance of this type of research and how the process overlaps with other business models.

The three Seattle news stations I chose to include in this review were

SMAC-social-mobile-analytics-cloud

Corporate Social Media Training Tools

Here is a method of having an actionable conversation about corporate social media training within your organization and how you can develop a better understanding of cross-departmental benefits.

The Business Case

One of the biggest problems with corporate social media is that departmental teams fail to think outside the project box they are looking at.

This often means that they are trying to force a square cog (social media)  into a round hole (the immediate project requirements.)

The core issue with this is that we are not dealing with square cogs and round holes.

We are dealing with a conversation about the way dozens of different pieces plug into a limitless number of business scenarios.
The simple reality is that most people don’t have a deep understanding of available solutions and force the incorrect assumptions into place.

While we want to categorize social media into something we can either adopt or dismiss, we need to think about how the term ‘social media’ is has been used to improperly label innovation within the corporate structure. Most of us like to think of social media as a ‘digital marketing’ channel and as a ‘buzz’ phrase connecting to PR and word-of-mouth. In many cases  we compound the issue by grouping it with web design, graphic arts, and online advertising.

Social media is the  generalized term for ‘all things belonging to the web’ ….

We need to first agree on what social media is and is not.

We need a process for clarity…

What matters is that you can sit down with a project team and agree what is and is not in the scope of your project.

The Visual Solution

Imagine your team has fifty different components it needs to consider for you net project. These components can range from business process points including customer service and product design, to social media platforms such as Facebook and Twitter. Each one of these components is going to be placed into a circle on a basic diagram.

The sample below demonstrates 50+ items that could go into a conversation about launching a new product.

corporate social media training

 

The idea behind the process is fairly simple: while the sample has 50+ components we could be dealing with anywhere from two to a hundred items.

Identifying Categories

While we may have brainstormed 50+ items for our project team, we can easily group together like-minded items that belong to the same general niche within the project.

By taking the above items I’ve broken out some groupings for a conversation about my next social project.

  • Social Media Content Types
  • Social Media Platforms
  • Search Engines
  • Location Based Elements
  • Technology / IT issues
  • Business Unit Considerations
  • Business Validation 
  • Market Intelligence

 corporate social business training

What Social Media Is and Is Not

One of the most important steps of having this information on one sheet of paper is to identify what is and is not included in the current business conversation. It is critical to purposely remove an item from the conversation instead of assuming it is not included.

  • Removing it means everyone knows about it.
  • Assuming it means someone may not know it even exists.

Simply take your conversation map out and cross off any topics that are not involved in the current project scope. Before any item is removed from the conversation it should be confirmed that everyone in the decision making team actually knows what it is!

corporate social business training

Exercise #1 – Discovering Areas of Impact

Once you have 3-4 categories established, print out a few copies of the circles on paper and cut them apart.

During your group conversation you should practice moving through several areas of forced ideation:

  • randomly pull three to five circles and detail how the five elements interact.
  • take the same three to five circles and detail best case scenario and worse case scenario
  • take three to five circles and detail employee, management, and executive perspective
  • take three to five circles and detail internal (sales, marketing, HR) vs external (customer, prospect, market) perspective

Exercise #2 – Identifying Areas of Education

Pull out a pen and rate each circle from 1 to 5 based upon the expertise and understanding of the people within the decision making conversation.

  1. limited knowledge, no practical hands-on experience
  2. casual understanding, basic understanding
  3. recurring monthly experience, familiarity with daily usage
  4. can recite best practices to others, strong understanding of topic
  5. expert understanding, forward looking perspective, can relate topic to business impacts

During the rating process you should maintain a heavy bias towards any decision that is made using a sphere of expertise that uses a 1,2, or 3 rating.  A rating of 1 to 3 means that your group has a restricted view of the topics being affected and you are making a blind decision about the risks, benefits, and revenue impacts.

On-going Tests

While the two sample exercises above only introduce some of the basic areas of conversation you need to engage in, the basic framework above helps to identify your strengths and weaknesses concerning digital projects.

By understanding what topics overlap and what your core knowledge is surrounding those elements you can seek out and recruit subject matter experts to assist in making the right decisions.

When you develop you understanding of critical elements your understanding of social media and new technology being adopted into your business will quickly touch on hundreds of areas that have substantial business impacts. This will highlight where your corporate social media training initiatives can help reach tactical battles and strategic initiatives.

 

Online Privacy and our digital crisis

Before 9-11 most people didn’t think of terrorism.
Before Facebook most people didn’t think about online privacy.

In some situations crisis is the factor that forces us to accept a reality that we do not want to consider.

In other situations it takes a massive and overwhelming transition to occur before we begin to consider reality.

The reality of today: it doesn’t take a rocket scientist to figure out that we share a lot of information about ourselves going through our daily lives.

We are all concerned about online privacy, but not enough to do much about it, apparently. ~Mathew Ingram, Editor Gigaom.com (Fortune/CNN)

Read more

Dangers of Social Media – ask, experience, measure, understand or feel?

This is a personal insight as a social media trainer. I hope you can gain some enlightenment from it.

As the world of social media has accelerated in the past few years, we have been begun to see what I refer to as the ‘wisdom of fire.’

To begin to analyze social media and derive value from the metrics being generated- you have to understand all of the invisible things happening right in front of you.

You also need to understand the inherent dangers of social media. Read more

Background Checks Part II – discrimination, privacy, accuracy and compliance

As a professional, many of us are troubled by the notion that we may be judged by our actions, our history, our lifestyle, or the people we associate with.

In some cases we go through great lengths to create separation between our personal or public lives, even creating multiple silos within our personal and professional lives to create harmony and goodwill in our conversation.

Using myself as a personal example: I am the person who can have almost any conversation on almost any topic. I have a thick skin that is supported by a multi-faceted personality with humor, morality, and respect at its core. I have had the benefit of dealing with life and death crisis situations, personal tragedy, and industry changing business problems. With that said, I can talk to almost anyone on any subject.I know when to admit to things I do not know, and when to ask the hard questions.

The social media world creates a strange track history of my interactions with these conversations. I have a personal poetry site that doesn’t have a thing to do with my business life, and like every other person: my friends have a myriad of personal beliefs ranging from extreme religion to activism.

With such a varied personal and professional background, the web audience at large could dig into any particular silo and eventually find something they do not agree with… but they can also see a breadth of experience. Read more