Posts

Local Business Analytics and Digital Metrics

While there are plenty of global business models, the reality is that most people prefer to do business with local providers. When all things are equal we differ to the professionals we can look in the eye and shake hands with…

But that idea isn’t so simple to understand when it comes to the collision of online trends and real world usage…

When someone uses a smart phone to search for nearby services they first have to overcome the extreme bias of marketing dollars that control how ‘not so local’ businesses have bought themselves the lion’s share of exposure. While some search engines have limited ad slots to prevent the search results from being completely dominated by advertising, the bottom end of the ‘natural results’ are equally affected by money being spent optimizing information in a way that other local small and mid-sized businesses are unaware of.

But exposure is simply one metric for a local business…. Read more

No Broken Bones with Competitive Intelligence

When the web emerged decades ago, few of us would have realized the sheer volume of information that we would digitally create, share, cultivate, and engage with.

I’m going to tell you how five basic problems demand the need for acting smarter and give some pointers for fixing these basic problems by wrapping them into the way you think about competitive intelligence.

AND

I’m going to do it with a sports metaphor Read more

Reputation Management, the business value of who you are

Two years ago I wrote a white paper regarding the value of reputation management (see below) and the connection points within social media, public relations, executive branding, and business impact. These elements tie together to form the foundation of reputation management: with the business impact (both risk and reward) driving the primary strategic direction of the idea.

The bad part… Read more

4 Top Post on 123 Social Media

Some of my best posts go unnoticed by different portions of my readers:this recaps my most popular posts over on 123 Social Media (which is getting a shiny new look as I write this) and details some the best portions.

Example Social Media Policies – this is a collection of over fifty different policies from all over the globe. While reading social media policies doesn’t sound terribly sexy or interesting… reading five to ten different policies from various companies really sheds a light on how professionals see the risk and benefits associated to social media. The originating article of corporate social media policy was also popular (but didn’t get read by 25k+ people)

Social Media for Demographics – this is honestly one of my favorites (I say that with full realization of being a metrics guy…) as was one of the first times enough information was collected in one place to compare some annual numbers from early 2009. Now that the data is somewhat old, the information it contains is an even better benchmark for seeing where trends are moving (it also led to the on-going collection of data that led to the 2010 demographic report.)

101 Twitter Ideas, Tactics, and Strategies – a collection of some of the “best ideas” on the web regarding how to use Twitter. Looking back at the information, I can personally/professionally say I’ve collected over ten of thousands of followers and hundreds of good contacts using the ideas in this article.

Social Media Training, Five Must Read reports for Big Business – if you had to read nothing else about social media, these five whitepapers would be critical assets for any professional. Each one is stuffed with great tidbits of insight and actionable information.

If you have another favorite article, please let me know. I’m basing the above articles on traffic volumes, commentary and web activity.

Start-up tips, venture funding 101

I don’t talk too much about the business of making businesses: but having been through the hurdles a few times and having sat on almost every side of the table, I wanted to share some of my lessons learned.

First off… money is nice, but it isn’t the end goal of venture capital or growing a gigantic business. The experience and talent VC’s can bring to a start-up can be immense (or completely void) and the biggest asset usually becomes the investor’s network.

So from my viewpoint, the three main assets in order of importance: